Cookies on 111.nhs.uk

Cookies are small files saved on your phone, tablet or computer when you visit a website.

They store information about how you use the website. Some of them can be turned on and off.

NHS 111 online only stores cookies that are essential to make the site secure and work properly. This means they cannot be turned off.

You can’t be identified by the cookies used on 111.nhs.uk.

Cookies needed for the website to work

Name Purpose Expires
Name nhs111-session-id Purpose Tracks your journey through the site Expires After 12 hours
Name akavpau_vp, akavpau_maintenance Purpose Puts you in a queue to use the site during periods of very high demand Expires When you close the browser
Name referrer Purpose Tracks journeys from the NHS App Expires When you close the browser