If you are waiting for a callback from 111

The 111 callback service is very busy. You might have to wait longer to get a call.

If you have booked a callback, it is in the queue. The time you will wait is based on the symptoms you told us about.

Why does it take so long?

People with more serious symptoms will be called back first. You should continue to wait to speak to a nurse about your symptoms.

Do I need to request another callback?

No, you have already booked a callback. Unless you feel unwell you do not need to check your symptoms again.

What if I don’t get a call within the time I was told?

You should continue to wait for your call, but if you’re worried call 111 and they will tell you what to do next.

What if the symptoms get worse while I’m waiting?

Call 111 if it's for a child under 5. Anyone over the age of 5 can use 111 online or call 111.

If you think it could be a life threatening emergency call 999. This means things like a heart attack, difficulty breathing, stroke, heavy bleeding, seizures or severe allergic reaction.

What if I miss the call?

A nurse will try and call you up to 3 times. After the third time, they'll leave a message to say they tried to contact you, but you won't be able to call them back.

You will have to start your assessment again. Call 111 for children under 5. For anyone 5 or over, use 111 online or call 111.

Can I cancel the call?

No. The nurse needs to check you're ok. If you feel better or have got help elsewhere, let them know.